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How 7ja97 Handles Your Personal Data

At 7ja97, we believe you have every right to know exactly what information we collect when you open an account, how we use it, and the choices you…

Data collected only as neededNo third-party sale of your detailsAccount data secured end-to-endYour deletion rights are realPolicy applies to India accounts

Explore the Lobby Read FAQ

What Data We Collect and Why

7ja97 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you create an account on 7ja97.com, we collect your name, email address, mobile number, and the payment method details you enter — such as your UPI ID, Paytm wallet number, or PhonePe-linked mobile. We collect this data to process your deposits and withdrawals, verify your

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identity as required under applicable Indian law, and keep your account secure. We also collect device identifiers and session logs to detect unusual access patterns and protect your account from unauthorised use. We do not collect more than is necessary for these purposes, and access is
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available only where local law permits. Transactional data tied to UPI, Paytm, or PhonePe payments is retained for the period mandated by Indian financial regulations and then permanently deleted.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct something on your account, or wish to submit a formal deletion request…

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy at 7ja97

Our approach to data protection is built on specific, auditable practices rather than vague assurances.

Cookie Controls

We use strictly necessary cookies to keep your session active and analytics cookies to measure page load times. You can disable analytics cookies from the cookie banner on your first visit without affecting your login or wallet access.

Account Security Layer

Your password is stored as a salted hash — we cannot read it, and neither can our support agents. Two-step verification via SMS to your registered Indian mobile number adds a second barrier against unauthorised access.

Data Retention Schedule

Active account data is held for as long as your account remains open. Once you close your account, we retain transaction records for the period required by Indian financial regulations, then delete all remaining personal data.

Third-Party Sharing Rules

We share your data only with payment processors handling your UPI, Paytm, or PhonePe transactions and with identity-verification partners where required by law. We do not sell your data to advertisers or marketing platforms.

Your Access Rights

You can request a copy of all personal data we hold about you at any time. Submit the request via email or the in-account Help Centre, and we will deliver a structured data export to your registered email within seven working days.

Correction and Deletion

Found an error in your profile? Contact the privacy desk and we will correct it within 48 hours. Deletion requests for closed accounts are processed within 30 days, subject to any mandatory retention period under Indian law.

Common Privacy Questions from Indian Account Holders

We have collected the questions our Indian account holders ask most often about privacy, data handling, and their rights. If your question is not here, reach out to our privacy desk directly and we will get back to you within 24 hours.

We collect your name, mobile number, email address, and the payment identifiers you use — such as your UPI ID or Paytm number. We also log your device type and session timestamps for security purposes.

Your UPI and Paytm details are shared only with the payment processor that handles the transaction. We do not pass that data to advertisers, data brokers, or any unrelated third party under any circumstances.

Transaction records are held for the period mandated by Indian financial regulations after account closure. All remaining personal data — profile details, device logs, session history — is deleted once that mandatory period expires.

Yes. Submit a data-access request via the in-account Help Centre or email our privacy desk. We will send a structured export of your personal data to your registered email within seven working days of verifying your identity.

First close your account, then submit a deletion request through email or live chat. We process deletion within 30 days, retaining only what Indian law requires us to hold for the regulated period before permanent removal.

We use session cookies for login continuity and optional analytics cookies for performance monitoring. You can turn off analytics cookies via the cookie banner without any impact on your account login or payment functions.

Contact our privacy desk by email or live chat immediately. We will investigate within 48 hours, notify you of findings, and take corrective action. You may also raise a complaint with the relevant Indian data protection authority if needed.

How 7ja97 Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Privacy at 7ja97

Cookie Controls

Account Security Layer

Data Retention Schedule

Third-Party Sharing Rules

Your Access Rights

Correction and Deletion

Common Privacy Questions from Indian Account Holders

01 What personal information does 7ja97 collect when I open an account?

02 Is my UPI or Paytm payment data shared with anyone outside 7ja97?

03 How long does 7ja97 keep my account data after I close my account?

04 Can I request a copy of all the data 7ja97 holds about me?

05 How do I ask 7ja97 to delete my personal data?

06 Does 7ja97 use cookies, and can I control them?

07 Who do I contact if I think my data has been mishandled?

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